Privacy Policy

Tropical Miles (“we”, “us”, “our”) operates a private travel concierge service based in Malé, Republic of Maldives. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our services, you consent to the practices described in this policy. If you do not agree, please discontinue use of our website and services.

2.1 Information You Provide

• Name, email address, phone number, and passport/travel document information provided during booking or inquiry
• Payment information (processed securely via our payment partners — we do not store card numbers)
• Travel preferences, dietary requirements, and other trip-related preferences you share with us
• Communications you send us via email, WhatsApp, or our contact form

2.2 Information Collected Automatically

• Device type, browser, IP address, and pages visited (via standard web analytics)
• Cookies and similar tracking technologies (see Section 7)

We use your information to:

• Process bookings, issue confirmations and vouchers, and coordinate your trip
• Communicate with you about your booking or inquiry
• Send occasional marketing communications (with your consent — unsubscribe any time)
• Improve our website and services through analytics
• Comply with legal obligations

We share your personal data only as necessary to fulfil your booking:

• Resorts, hotels, and operators — to confirm your reservation and facilitate check-in
• Transfer and experience providers — to arrange services booked on your behalf
• Payment processors — to process transactions securely
• Legal authorities — where required by Maldivian law or court order

We do not sell your personal information to third parties.

We retain personal data for as long as necessary to provide our services and comply with legal obligations. Booking records are typically retained for seven (7) years for financial and compliance purposes. You may request deletion of your data subject to these legal retention requirements.

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data (“right to be forgotten”)
• Object to or restrict certain processing
• Data portability

To exercise any of these rights, contact us at hello@tropicalmiles.mv.

We use essential cookies required for our platform to function and optional analytics cookies to understand site usage. You can manage your cookie preferences at any time. For more detail, see our Cookie Policy.

We implement industry-standard technical and organisational measures to protect your data including TLS encryption, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure.

Your data may be processed in countries other than the Maldives (for example, by cloud service providers). We ensure appropriate safeguards are in place for any such transfers in compliance with applicable law.

We may update this policy from time to time. We will notify you of material changes by updating the “Last updated” date above and, where appropriate, by email. Continued use of our services after changes constitutes acceptance.

For privacy-related queries, contact our Privacy Team:

Tropical Miles
H. Sunflower, Majeedhee Magu
Malé 20096, Republic of Maldives
hello@tropicalmiles.mv